Emergency Management System for Safety and Security Managers
This system utilizes advanced technology to enhance communication and streamline emergency responses, enabling swift and effective action when it matters most.
Role: research, UX, UI, prototyping
Period: 2024
About the Client
I collaborated with an Israeli social organization where member safety is a top priority. The security department provides real-time support during emergencies. Following the discontinuation of the “Beeper” service, my team developed a customized solution to address the department’s unique requirements.
System Requirements
- Enable all members to quickly and easily send emergency alerts or request assistance.
- Ensure the safety and security department receives instant notifications with all relevant event details.
- Provide the safety and security department with tools to manage emergencies and document actions and information in real time.
- Allow continued follow-up and thorough documentation by the safety and security department after the situation is resolved.
- Centralize and manage all emergency event data to support analysis, derive actionable insights, and offer guidance to members.
User Research
I conducted interviews with the organization’s safety and security managers.
Primary findings revealed the need for:
- A quick and accessible method for all members to report emergencies.
- A reliable system to instantly alert the managers.
- A centralized platform for tracking and documenting incidents.
- Additionally, there was a strong demand for clear and streamlined communication during high-pressure situations, where any delay or confusion could lead to serious consequences.
User Design Process
The design began with mapping user journeys for members and managers.
I created low-fidelity wireframes, focusing on a simple mobile app for real-time notifications, and refined them through user feedback. High-fidelity prototypes were tested to ensure responsiveness, accessibility, and seamless integration across all system components.
Managers Emergency Management System:
Features and Functionality
Designed for real-time communication, this app instantly notifies managers when an emergency is reported, delivering critical information and live updates.
Defining Manager Types and Their Responsibilities
The system assigns different types of managers with defined roles, ensuring efficient task delegation during emergencies.
Push Notifications for Quick Response
Managers receive real-time push notifications on their mobile devices, allowing immediate response to emergencies and ensuring no alert is missed.
Direct Contact with Message Sender via Phone or WhatsApp
The app allows managers to quickly contact the sender of the emergency alert via phone or WhatsApp for faster clarification and response.
Quick View of Event Responsibility and Status
The system provides managers with a clear view of who is managing the event and its status, ensuring accountability and smooth coordination during emergencies.
Initial Classification by Urgency and Event Type
Messages are automatically categorized by urgency and type, prioritizing responses and ensuring critical issues are addressed first.
Pre-Prepared Responses to Emergency Senders
Managers can send pre-written messages to emergency alert senders, saving time and ensuring quick communication in high-pressure situations.
Data Collection for Documentation and Follow-Up
All relevant data from the emergency is collected and stored for future reference, enabling thorough documentation and follow-up analysis once the situation is resolved.
Design Considerations
In the design process, I considered the system’s technological capabilities to ensure speed and efficiency while eliminating user obstacles. The design had to be clear, readable, and intuitive, using familiar symbols and colors. Building user trust was essential, guaranteeing reliability and data integrity.
Conclusion
From this project, I learned the importance of designing systems that are functional, simple, and reliable, especially in high-pressure situations. User feedback emphasized the need for clarity in emergency communication tools, and the iterative design process ensured the final product met both technical and emotional user needs for effective crisis management.